Refund policy

SHIPPING, RETURNS & REFUNDS POLICY

Due to the perishable nature and strict food safety regulations governing our curated agricultural products, LORAN TEA enforces a rigorous return and refund policy to protect our supply chain integrity and our clientele.

1. NO RETURNS ON OPENED PRODUCTS To uphold our rigorous health, hygiene, and food safety standards, we regrettably cannot accept returns, exchanges, or refunds for any tea products that have been opened, sampled, vacuum-seal broken, or whose original packaging (including the Nomad Scroll tins and seals) has been altered in any way.

2. ELIGIBILITY FOR UNOPENED RETURNS
You may request a return within fourteen (14) days from the date of delivery only if the product remains in its pristine, original, unopened, and unaltered condition. 

3. RETURN SHIPPING & FEES

  • All return shipping fees, customs duties, and import taxes are the sole responsibility of the customer. We do not provide prepaid return shipping labels.

  • Returns must be sent via a trackable shipping method. LORAN TEA is not liable for return shipments lost in transit.

  • A 15% restocking fee will be deducted from the final refund amount for all approved returns to cover administrative and handling logistics.

4. DAMAGED OR DEFECTIVE ITEMS If your package arrives severely damaged due to carrier handling, please contact us at contact@lorantea.com within 48 hours of delivery. Please include clear photographic evidence of the unopened, damaged package and the visible shipping label. Claims submitted outside this 48-hour window cannot be processed.